Policies

Payment Methods: We accept Visa, MasterCard, Discover, and American Express. All transactions are secure and encrypted, through Pay Pal. Accept Zelle as well.

 

Shipping Policy 

Order Processing Times: 

Ready to ship Items will be shipped within 3-6 business days after ordering. 

Made-to-order designs are handmade when we receive your order, and take 2-5 weeks to create  Special orders and custom-designed pieces usually require 3-6 weeks to be created. Contact us for specific time estimates. If ordering multiple designs with different turn-around times, all designs will be shipped together at the latest listed date. Turn-around times do not include shipping transit time. 

Packaging: All purchases come beautifully packed in an  Asulin Jewelry fabric pouch for storage.

Tracking: Tracking information will be sent via email at time of shipping, and can be tracked on USPS.com. Please allow up to 48 hours for the 

USPS website to update with tracking information. 

Important Note on International Orders: Please contact us prior to ordering for an shipping price estimate. We can not guarantee the delivery time of international orders. International shipments may be subject to customs fees and import duties that are not covered in the shipping estimates and are the responsibility of the customer. The customs form will be filled out to reflect the correct retail price and we cannot by law mark the parcel as "gift." Thanks for your understanding.

Rush Orders: 

Rush orders can usually be accommodated. There is a $25 rush order fee for each item. Please contact us prior to ordering for more information. 

Order Status: We send an email confirmation once we have received your order, as well as an email notification when your order has shipped. If you have questions regarding the status of your order, please get in touch at  asulinjewelry@yahoo.com

Domestic USPS Mail 

- $10

Tracked, Insured, Overnight Delivery to most US locations $22.95

Return Policy   

All Asulin Jewelry designs are handcrafted in our California, USA studio

by Gali Asulin.

We do our best to represent the colors accurately in our photographs, but color can vary between computer monitors. 

Please feel free to contact us at asulinjewelry@yahoo.com prior to any purchase with any questions or concern you might have about the item.

Return Eligibility: For hygienic reasons we are not able to accept returns on earrings unless there is a defect in the workmanship. Custom orders are not eligible for refunds, but we are happy to work with you if there are any concerns with your order (additional material and labor fees may apply). Made-to-order and ready-to-ship designs, excluding earrings, are generally eligible for returns. 

Return Process: To begin the return process, please contact us within 7 days of receipt at asulinjewelry@yahoo.com with your invoice number to arrange the return. Once we have received the item back and reviewed it, we will issue you your choice of either a refund or a replacement item of equal value. Shipping costs are non-refundable. In which case a full refund or replacement item will be issued once we have received and inspected the item. Items must be returned in their original, unworn condition and in the original box and/or packaging.

 

Customers are responsible for the return shipping fees.

Order Cancellations: Order cancellations for special orders and custom designs must be made within 24 hours in order to qualify for a full refund. 

 

 

 

Warranty & Repairs 

Warranty: Every Asulin Jewelry design is covered by a one (1) week warranty. 

Repair Process: Please contact us at asulinjewelry@yahoo.com should your purchase require a repair. In your email, please include your name, address and the invoice number on your purchase. There is no charge for a repair if the damage has occurred within one week of purchasing, and it was not due to misuse or improper storage. There is a repair fee, dependent on material and labor costs, for repairs to items purchased over a week and/or were damaged due to mishandling. Turn-around time for repairs is typically 2-4 weeks and your piece will be returned via USPS First Class Mail unless otherwise requested.

 

Please note

· All though the materials we recommend that you do not get them wet, to allow the beautiful jewel you purchased to stay as bright and vivid as the day you bought it.

 

Thank you, we look forward to serving you soon.